File a complaint

inHouse Pay responds to the Complaint in writing or in a format which can be reproduced in writing and provides information on the satisfaction or potential resolution of the Complaint within a reasonable time, but not later than within 15 (fifteen) Business Days after receipt of the Complaint.

If the response cannot be provided within 15 (fifteen) Business Days, inHouse Pay will provide the Customer with a non-final response, including the reasons for the delay and the term until which the Customer shall receive the final response from inHouse Pay.

In any case, the term for provision of the final response shall not be longer than 35 (thirty-five) Business Days after receipt of the Complaint.